Privacy Policy
Introduction
Information We Collect
When you interact with Aryan Cabs services—whether through our website, mobile app, or customer support—we may collect the following types of personal information:
Account Information: Your full name, contact details (such as email address and phone number), billing information, and login credentials when you create an account or book a ride.
Travel Information: Details related to your rides, including pickup and drop-off locations, ride preferences, and any special instructions or requirements you share.
Payment Information: Payment details such as credit/debit card numbers or UPI IDs used to process fares and other related charges securely.
Location Data: With your consent, we may access your device’s real-time location to support ride tracking, driver matching, and better service delivery.
Communication Data: Information shared during interactions with our support team, including messages, emails, call recordings, or chat transcripts.
Usage Data: Technical data collected from your interaction with our platforms, such as IP address, device type, operating system, browser type, access times, and browsing behavior on our website or app.
Use of Information
We use the personal information we collect to deliver, enhance, and protect our services. This includes:
Providing Transportation Services: To manage and improve our corporate and local cab services, process ride bookings, assign drivers, and handle secure payment processing.
Communication: To contact you regarding your ride status, account details, service updates, and to provide effective customer support.
Personalization: To tailor your user experience, recommend relevant services, and share promotional offers based on your preferences and usage.
Service Improvement: To analyze service usage patterns, troubleshoot issues, and develop new features to enhance the quality and functionality of our website and mobile app.
Legal Compliance: To fulfill our legal obligations, resolve disputes, and enforce our terms and policies.
Security and Fraud Prevention: To detect, investigate, and prevent fraudulent activities, security threats, and other illegal or prohibited behavior.
Data Security
Third-Party Sharing
We may share your personal information with trusted third parties, but only in the following circumstances:
With Service Providers: We may share your data with third-party service providers who help us operate our business efficiently. These may include payment gateways, IT support teams, server hosting providers, and maintenance vendors. All such partners are bound by strict confidentiality and data protection agreements.
With Corporate Clients or Event Organizers: If you are using our services as part of a corporate account, business event, or group transportation, relevant ride and contact information may be shared with the responsible corporate entity or event organizer to ensure proper coordination and service delivery.
Legal Compliance: We may disclose your personal data when required to do so by law, legal proceedings, court orders, or regulatory authorities in accordance with applicable laws and regulations.
Business Transfers: In the event of a merger, acquisition, or sale of all or part of Aryan Cabs’ assets or operations, your personal data may be transferred to the new entity as part of the transaction.
We do not sell, rent, or trade your personal information to third parties for marketing or advertising purposes under any circumstances.
Your Rights
You have the following rights regarding your personal information held by us:
- Access: You can request access to the personal information we hold about you.
- Correction: If any of your personal information is inaccurate or incomplete, you can request that it be corrected.
- Deletion: You can request that we delete your personal information, subject to certain exceptions.
- Objection: You can object to the processing of your personal information for certain purposes, such as marketing or profiling.
- Restriction: You can request that we restrict the processing of your personal information in certain circumstances.
To exercise these rights or if you have any questions about this Privacy Policy, please contact our Data Protection Officer at privacy@aryancabs.com.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our websites and mobile applications. These technologies help us understand how you interact with our services, remember your preferences, and provide you with relevant content and advertising. You can manage your cookie preferences through your browser settings.
Third-Party Links and Services
Children's Privacy
Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete it promptly.